How can we help?
Browse the most common questions about purchasing, downloading and using digital WordPress plugins from WP-NEST. Select any question to view the answer.
WP-NEST is a digital store operated by Ruya Creators. It provides downloadable WordPress plugins and related digital products through an online account and checkout experience.
WP-NEST focuses on digital WordPress products, including plugins and related downloadable files. The exact features, included files and product details are shown on each product page before purchase.
No. WP-NEST products are digital downloads. There is no physical delivery or shipping process.
Yes. The plugins available on WP-NEST are intended for WordPress websites. Before purchasing, confirm that your website environment and WordPress setup are suitable for the product you want to use.
After a successful order, the available download can be accessed through your customer account. Open the My Downloads area and select the relevant product file.
Sign in to your WP-NEST account and open the My Downloads area. Your available digital downloads will appear there according to your completed purchases.
First, confirm that the order has been completed successfully and that you are signed in using the same email address used during checkout. If the download is still missing, contact our support team and include your order details.
Available download access is managed through your customer account. Open the My Downloads area to view the files currently available for your completed purchases.
From your WordPress dashboard, go to Plugins, choose Add New Plugin, select Upload Plugin, upload the downloaded ZIP file and complete the installation. After installation, activate the plugin from your WordPress plugins list.
In most cases, upload the installable plugin ZIP file directly through the WordPress dashboard. If a downloaded package contains documentation or multiple files, locate the installable plugin ZIP file before uploading.
Where updates are included, this is stated on the relevant product page. Available updates can be accessed according to the product details and the files supplied through your account.
Contact our support team and include the product name, the downloaded update file details and any WordPress error message. If the issue is caused by the file supplied by WP-NEST, our team will review the case and provide a suitable resolution.
Our team can review issues related to the files supplied by WP-NEST. General WordPress administration, hosting configuration, website development and third-party compatibility work may require separate technical assistance.
We use appropriate technical measures for the checkout experience. Where Stripe payment options are available and selected, payment information is processed securely by Stripe according to its own privacy and security practices.
No. WP-NEST does not directly store your complete card number or card security code. Where Stripe is used, payment information is submitted securely to Stripe for processing.
A payment may fail for several reasons, including incorrect payment details, bank restrictions or a payment provider review. Confirm the entered information and try again. If the issue continues, contact your payment provider or our support team.
After a successful order, the order status and available downloads are associated with your customer account. You should also keep the order information for future support enquiries.
A refund request may be reviewed when a purchased plugin or supplied update cannot be installed because of a technical issue in the file provided by WP-NEST, when an included update has not been made available, or when our team confirms that the issue is caused by our supplied file and we cannot provide a working resolution.
No. A refund is not approved when the plugin file is functional and the issue results from lack of technical knowledge, incorrect installation steps or failure to follow reasonable support instructions.
No. Refunds are not approved for issues caused by hosting limitations, server settings, unsupported PHP versions, WordPress configuration, theme conflicts or conflicts with third-party plugins.
Contact Ruya Creators at info@ruyacreators.ae. Include your full name, purchase email, order number, plugin name, a clear description of the issue and any screenshots or error messages that may help our team investigate.
Your account helps you access available downloads, review your completed purchases and keep your digital products organised in one place.
WP-NEST handles personal information according to its Privacy Policy. The policy explains what information may be collected, how it is used and how payment-related information is processed.
For support, order or policy enquiries, contact Ruya Creators at info@ruyacreators.ae.
Contact Ruya Creators
Send your order details and a clear description of the issue to our support team.
info@ruyacreators.ae