Privacy Policy

Scope of this policy

This policy applies to information collected through the WP-NEST website, checkout process, customer accounts, downloads area, contact forms and related support communications. WP-NEST provides digital products, including WordPress plugins and related downloadable files.

Information we collect

We may collect the information needed to provide our products and services, including:

• Account and checkout information: your name, email address, country or region and customer account details.
• Order information: purchased products, quantities, order value, currency, order status and transaction references.
• Payment-related information: limited payment metadata required to confirm and manage your transaction. Full card details are not stored directly on our website.
• Technical information: IP address, browser type, device information, website activity, security logs and cookies.
• Support communications: information you provide when contacting us regarding an order, technical issue or general enquiry.

How we use your information

We may use your information to:

• Process orders and confirm payments.
• Provide access to purchased digital products and downloads.
• Manage customer accounts and purchase history.
• Respond to support requests and service enquiries.
• Improve website performance, user experience and security.
• Detect fraud, misuse or unauthorised activity.
• Comply with applicable legal, tax and regulatory obligations.
• Send service-related messages and, where permitted, marketing communications that you can opt out of.

Cookies and similar technologies

We may use cookies and similar technologies to operate the website, maintain cart and account functionality, remember preferences, protect the checkout process, understand website usage and improve performance.

Some cookies are necessary for the website to function. Where required by applicable law, optional cookies should only be used after the relevant consent is obtained.

When we share information

We do not sell your personal information. We may share information only where reasonably necessary with:

• Payment service providers, including Stripe, to securely process transactions.
• Hosting, website, email, analytics and security service providers that support our operations.
• Professional advisers, authorities or regulators where required by law or necessary to protect our legitimate interests.
• A successor organisation in connection with a merger, acquisition, restructuring or transfer of the relevant business assets.

Data retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain purchase records, respond to enquiries, resolve disputes, protect the website and meet applicable legal, tax or accounting requirements.

Data security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse or alteration. No online system can guarantee absolute security, but we take appropriate steps to reduce foreseeable risks.

Your privacy rights

Depending on the laws applicable to you, you may have rights relating to your personal information, such as requesting access, correction, deletion, restriction, objection or a copy of your data.

To submit a privacy request, contact us using the email address below. We may request reasonable information to verify your identity before processing your request.

International data transfers

Some service providers may process information in countries outside your country of residence. Where required, we take reasonable steps to use appropriate safeguards for such transfers.

Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Children’s privacy

Our products and services are not directed to children. We do not knowingly collect personal information from children where parental or guardian consent is legally required.

Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data-handling practices change. The latest version will be published on this page with an updated revision date.